Frequently Asked Questions

Who do the bows fit?

Headwraps fit best on 3 months up to toddler, depending on the size of your little one's head.

Bows on nylon fit newborns to adults. 

 

Can I get my bows on clips?

Of course! Clips are available in place of any bow on nylon. Be sure to add a comment on your cart stating which bows you want on clips as we default to nylon bands. 

 

How long until I receive my bows?

Our goal at EmZo is to have products completed before you order, allowing us to mail them within days of purchase. If you haven't received your bows within a week of purchase, please contact us to help!

 

How does the bow giveaway work?

Once each month, we choose a newsletter subscriber at random to receive a free bow of their choice from the store! Winner chooses fabric and whether the bow is on nylon band or a clip. When you win, we'll contact you for your choices and where to ship! Winner has one week from initial contact to claim. 

 

What is your returns or exchanges policy?

Currently we accept returns and exchanges within ten days of delivery on unworn items. Buyer is responsible for return shipping. Should an issue occur on our end, please contact us and we can work toward a resolution. 

 

More questions?

Don't hesitate to contact us!